Shacklewell Storage Terms and Conditions

These Terms and Conditions set out the basis on which Shacklewell Storage provides self-storage and related storage services in the UK. By making a booking, signing a rental agreement, or using a storage unit, the customer agrees to be bound by these terms. They are designed to protect both the customer and the storage provider by making the arrangement clear, fair, and enforceable. For the purposes of these terms, references to we, us, and our mean the storage provider operating the service, and references to you or your mean the customer, account holder, or authorised user of the storage unit.

These terms apply to all storage services unless a separate written agreement states otherwise. They should be read together with any booking confirmation, inventory note, gate access rules, safety instructions, and notices displayed on site. If there is any conflict between these terms and a written agreement signed by both parties, the signed agreement will take priority to the extent of that inconsistency. Nothing in these terms affects your statutory rights as a consumer under applicable UK law.

The storage service is intended for lawful personal or business use only. You must not use a unit for any illegal, hazardous, or prohibited activity. You are responsible for ensuring that the goods placed into storage are suitable for storage in a dry, secure environment and that they comply with all applicable laws and regulations. Shacklewell storage services, Shacklewell self-storage, and storage at Shacklewell all refer to the same service described in this document.

Booking Process

Bookings may be made online, by telephone, or through any other authorised method we make available. A booking request does not guarantee a unit until we have confirmed availability and accepted the reservation. We may request identification, business details, or proof of address before completing the booking. This helps us verify the customer, prevent fraud, and comply with legal and security obligations. Once the booking has been accepted, you will receive confirmation of the unit size, start date, minimum term if applicable, fees, and any special conditions.

You must ensure that all information you provide during the booking process is accurate and complete. If any of your details change, including your name, billing address, email address, phone number, or authorised access persons, you must notify us promptly. We are entitled to rely on the information you provide. If inaccurate or incomplete details lead to delay, cancellation, or additional administration, you may be responsible for the resulting costs.

We reserve the right to refuse or cancel a booking where there is reasonable cause to do so, including concerns about identity, payment ability, unlawful intended use, security risks, or breach of site rules. If a requested unit is unavailable, we may offer an alternative unit of similar size where possible, but we are not obliged to provide one. The booking process may include acceptance of the site rules, access conditions, and any item restrictions specific to the unit type or facility layout.

Payments, Charges, and Security Deposits

All charges must be paid in accordance with the prices and billing cycle stated in your booking confirmation or rental agreement. Fees may include rent, administration charges, lock fees, deposit amounts, late payment charges, cleaning charges, disposal charges, and any other agreed service fees. Unless otherwise stated, charges are payable in advance. We may review and change our prices from time to time by giving you reasonable notice in accordance with any applicable agreement or legal requirements.

Payment must be made using an approved method and in cleared funds. If a payment is declined, reversed, disputed, or otherwise not successfully completed, we may treat this as non-payment. Where permitted by law and the agreement, we may suspend access to the unit, charge interest on overdue sums, or take steps to recover the debt. Any collection or enforcement costs reasonably incurred by us in recovering overdue amounts may be added to your account, subject to applicable law.

Some bookings may require a security deposit or advance payment. Any deposit is held as security for your obligations under the agreement and may be used to offset unpaid charges, cleaning, damage, lost keys, abandoned goods handling, or other losses attributable to you. Subject to those deductions, any remaining deposit will be returned in accordance with the agreement once you have vacated the unit, returned all access items, and met your obligations. We may apply payments first to the oldest outstanding balance unless the law requires otherwise.

Cancellations, Early Termination, and Vacating the Unit

Cancellation rights depend on the type of booking and when it is made. If you cancel before the rental start date, any refund or cancellation fee will be determined by the booking terms confirmed to you at the time of reservation. Where a minimum term applies, early termination may still be possible, but you may remain liable for charges until the end of the notice period or minimum term, depending on the agreement. If you book as a consumer and a distance-selling cancellation right applies, any such right will be handled in accordance with UK consumer law and any stated exceptions.

To terminate the storage agreement, you must give notice in the manner and within the timeframe stated in your agreement, and you must remove all goods from the unit before the termination date. Merely stopping use of the unit does not end the agreement. You remain responsible for rent and any other charges until the notice period has expired and the unit has been fully vacated and returned in acceptable condition. Keys, fobs, access codes, and any other property issued to you must be returned where required.

If you leave items in the unit after the termination date, we may treat them as abandoned goods where allowed by law and the contract. In that event, we may charge reasonable costs for storage, handling, removal, sale, or disposal. If we need to move goods to protect the facility, other customers, or the safety of persons, you agree that we may do so and recover the reasonable associated costs. Early termination does not relieve you of liability for breaches that occurred while the agreement was active.

Use of the Unit, Liability, and Customer Responsibilities

You must keep the unit locked when not in use and use only approved locking devices if specified by us. You are responsible for all persons who enter the site or use the unit with your permission, including employees, contractors, family members, and agents. You must not share access codes or allow unauthorised access. If you believe access details have been compromised, you must inform us immediately so that appropriate steps can be taken.

You are solely responsible for the goods stored and for checking that they are insured to a level you consider appropriate. We do not provide insurance unless expressly stated in writing. You must not store goods that are stolen, dangerous, illegal, explosive, flammable, toxic, or otherwise prohibited by law or by the site rules. You must not use the unit as living accommodation, a place of business open to the public, or for any activity requiring planning consent, a licence, or special regulatory approval unless you have obtained it and we have agreed in writing.

We will take reasonable care to provide the service with due skill and care, but our liability is limited to the extent permitted by law. We are not liable for loss or damage to goods caused by events beyond our reasonable control, including fire, flood, theft, vandalism, pests, power failure, or malicious damage, except where such loss results directly from our proven negligence or breach of contract. We are not liable for consequential or indirect losses such as loss of profit, loss of business, loss of opportunity, or reputational harm, except where such exclusion is not permitted by law.

Waste Regulations, Prohibited Items, and Environmental Compliance

You must comply with all applicable waste, environmental, and hazardous materials laws when storing or removing goods. The unit must not be used as a disposal point for waste, rubbish, or unwanted materials. If any item is classed as controlled waste, special waste, hazardous waste, or regulated material, you must ensure that it is lawfully packaged, stored, transported, and disposed of in accordance with relevant UK legislation and any required permits or transfer documentation. We may refuse storage of items that could contaminate the site or pose a health and safety risk.

You must not bring onto site any item that is prohibited by law or by our rules, including but not limited to explosives, firearms, ammunition, chemicals, gas cylinders, solvents, fuel, radioactive materials, biological agents, perishable goods likely to rot, and animals or plant material that may attract pests or cause contamination. If we reasonably believe prohibited goods are being stored, we may require their immediate removal, notify the authorities where appropriate, and take any necessary steps to protect the facility and other users. You will be responsible for all costs and losses arising from your breach of these requirements.

If any goods are contaminated, leaking, infested, or otherwise unsafe, you must remove them immediately and pay any reasonable cleaning, treatment, inspection, or disposal costs. You also agree to indemnify us against claims, fines, penalties, clean-up expenses, or third-party losses resulting from your failure to comply with waste or environmental regulations. This obligation survives the end of the storage agreement and applies whether the breach was accidental or deliberate.

Access, Site Rules, and Operational Requirements

Access to the storage facility and the unit is subject to our site rules, opening hours, security procedures, and any reasonable operational restrictions. We may temporarily restrict access for maintenance, emergency response, health and safety reasons, security incidents, or legal compliance. Where practicable, we will try to minimise disruption, but we are not responsible for loss caused by unavoidable temporary closure or access limitation beyond our reasonable control.

You must not obstruct corridors, loading areas, exits, or shared access points. Goods must be stored wholly within your allocated unit unless we have expressly agreed otherwise. You are responsible for loading and unloading your goods safely. Any vehicles used on site must be operated carefully and in compliance with traffic, parking, and site instructions. You must not smoke, create a fire risk, or behave in a way that endangers others or interferes with the operation of the facility.

We may, where permitted by law and the agreement, enter the unit for inspection, repair, emergency access, or to prevent damage, waste, or danger. Except in an emergency, we will give reasonable notice where practical. We may also inspect the unit if we reasonably suspect a breach of the agreement, unlawful use, or a safety concern. Any inspection will be carried out in a proportionate and reasonable manner.

Default, Suspension, and Enforcement Rights

If you fail to pay any sum due or commit a material breach of these terms, we may issue a notice requiring remedy within a reasonable period where required by law or the contract. If the breach is not remedied, or if immediate action is justified for safety or legal reasons, we may suspend access, change the lock, recover goods, dispose of prohibited items, or terminate the agreement in accordance with the law and the contract terms. We will act reasonably and in proportion to the circumstances.

Any goods left after lawful termination, abandonment, or default may be handled in accordance with our rights under the agreement and applicable law. We may sell goods to recover unpaid charges where allowed, after giving any required notice. Proceeds of sale, after deduction of reasonable costs and sums owed, will be dealt with as required by law. If sale is not practical, or if goods have no resale value or are unsafe, we may dispose of them responsibly.

You remain liable for all amounts owed up to the effective termination date and for any additional reasonable costs arising from your breach, including lock cutting, secure storage, labour, disposal, and legal fees where recoverable. Our exercise of one right does not prevent us from exercising any other right available under these terms or at law. Delay in enforcing a right does not mean we waive it.

Data, Communications, and Notices

We may process your personal data to administer the booking, manage the account, verify identity, collect payments, maintain security, and meet legal obligations. Any processing of personal data will be carried out in accordance with applicable UK data protection laws and our privacy arrangements where relevant. You must ensure that any personal information you provide about other authorised users has been shared with them and is accurate.

Notices from us may be sent by email, text message, post, or any other reasonable method to the contact details you provide. You are responsible for keeping your contact details up to date and for checking messages sent to you. Notices from you must be sent in the manner set out in your agreement or, if none is specified, by a reasonable written method that allows us to identify you and the unit concerned.

If any communication is returned undelivered, ignored, or cannot be delivered because your details are out of date, we will be entitled to treat the notice as having been given if we used the last known details you supplied. This clause helps ensure that service-related notices, payment reminders, and legal communications can be handled efficiently and fairly.

General Legal Terms and Governing Law

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part will be interpreted as narrowly as necessary or, if required, severed, and the remaining provisions will continue in full force. Any failure by us to enforce a term immediately does not mean that term is waived. These terms form the whole agreement between the parties concerning the storage service, subject to any separate written agreement and any mandatory legal rights that cannot be excluded.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. If a dispute arises, both parties should first attempt to resolve it in good faith and promptly. However, if the dispute cannot be resolved informally, either party may pursue legal remedies available under UK law.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales unless another part of the United Kingdom applies by mandatory legal rule. The parties agree that the courts of England and Wales shall have jurisdiction, except where consumer law requires otherwise. By using Shacklewell storage, Shacklewell self-storage, or any related storage service, you confirm that you have read, understood, and accepted these Terms and Conditions.