Storage Shacklewell Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Shacklewell provides storage, removal, packing, transport and related services. By placing a booking, paying a deposit, using our website, or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation requesting or paying for the services.
Services means any storage, removal, packing, loading, unloading, transportation, handling, or other related services provided by Storage Shacklewell.
Goods means the items, belongings or property that we handle, transport or store for you.
Contract means the agreement between the Client and Storage Shacklewell incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
Storage Shacklewell provides storage and removal services, which may include collection, transport, delivery, loading and unloading, packing, unpacking, and related services. The precise scope of services will be confirmed in writing in our quotation or booking confirmation.
Any additional services requested after the original booking is confirmed are subject to availability and may incur extra charges. We are not obliged to provide services that fall outside the description agreed in the Contract.
3. Booking Process
3.1 Bookings may be made by submitting a request through our website or by contacting us using our published contact channels. We may request specific information including addresses, access details, inventory lists, special handling requirements, and preferred dates and times.
3.2 Any quotation provided by us is an invitation to treat and does not constitute a binding offer until accepted by you and confirmed by us in writing. Quotations are typically based on the information you provide. If the information supplied is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation.
3.3 A booking is only confirmed when we issue a written booking confirmation. We reserve the right to decline a booking at our discretion, including where we consider the Goods unsuitable, the access unsafe, or the requirements unreasonable.
3.4 You are responsible for ensuring that all details in the quotation and booking confirmation are accurate. Any errors should be reported to us as soon as possible. We are not responsible for delays or additional costs arising from incorrect or incomplete information provided by you.
4. Payments and Charges
4.1 Our charges are set out in our quotation or booking confirmation. They may include charges for labour, travel time, use of vehicles and equipment, packing materials, storage, and any other agreed services.
4.2 Unless otherwise stated in writing, payment for removal services is due in full no later than the start of the service date. For storage services, payment is generally due in advance on a weekly or monthly basis as specified in our confirmation.
4.3 We may require a deposit to secure your booking. Deposits are part-payment towards the total charges and may be non-refundable in certain cancellation scenarios as set out in these Terms and Conditions.
4.4 We reserve the right to withhold commencing or continuing services if payment is not received by the agreed time. Where services are delayed, suspended or cancelled due to non-payment, you may be liable for our costs, charges and any resulting losses.
4.5 If you fail to make payment by the due date, we may charge interest on overdue amounts at a reasonable commercial rate until payment is received in full. We may also charge administration fees for late payment reminders and debt recovery actions.
4.6 All charges are quoted inclusive or exclusive of any applicable taxes as clearly stated in our documentation. You agree to pay any applicable taxes in addition to our charges.
5. Cancellations and Changes
5.1 If you wish to cancel or amend your booking, you must notify us as early as possible. Cancellations and changes are only effective when acknowledged by us in writing.
5.2 For removal services, if you cancel or significantly change your booking with short notice, we may apply cancellation charges as follows or as otherwise specified in your quotation.
a. Cancellation more than seven days before the scheduled service date may incur no charge or a nominal administration fee.
b. Cancellation between seven days and forty eight hours before the scheduled service date may incur a charge of up to fifty percent of the quoted service charge.
c. Cancellation less than forty eight hours before the scheduled service date may incur a charge of up to one hundred percent of the quoted service charge.
5.3 For storage services, if you terminate your storage agreement early, you may be charged until the end of the current paid period. We do not generally offer refunds for unused parts of prepaid storage periods unless agreed otherwise.
5.4 If you wish to change the service date, time, or scope of work, we will try to accommodate your request, but this is subject to availability. Changes may result in revised quotations and additional charges.
5.5 We reserve the right to cancel or suspend services if events beyond our reasonable control make it impossible or unsafe to perform the services, including severe weather, accidents, vehicle breakdowns, industrial action, or public emergencies. Where possible, we will offer an alternative date or partial refund depending on the circumstances.
6. Client Responsibilities
6.1 You must ensure that adequate and lawful access is available at collection and delivery locations, including parking, loading zones, lifts, stairways, and clear walkways. Any necessary permissions, permits or arrangements with building management or local authorities are your responsibility unless we have agreed in writing to obtain them on your behalf.
6.2 You must be present or represented by an authorised person at the time of collection and delivery of Goods, unless specifically agreed otherwise. The person present is deemed to have authority to act on your behalf for instructions, sign-offs and acceptance of services.
6.3 You are responsible for properly preparing and packing your Goods unless you have arranged for packing services from us. Fragile or delicate items must be clearly identified and appropriately protected.
6.4 You must not ask our staff to undertake any illegal activity or unsafe practices, including moving items through dangerous routes, overloading lifts, or removing fixtures that compromise structural safety.
7. Prohibited and Restricted Items
7.1 You must not submit for removal or storage any Goods that are illegal, dangerous, or unsuitable for standard transport or storage, including but not limited to explosives, firearms, ammunition, flammable liquids, gas cylinders, toxic substances, perishable goods, live animals, plants, contaminated items, or items emitting strong odours.
7.2 If you wish to store high value items such as jewellery, cash, securities, artworks, antiques, or important documents, you must obtain our prior written agreement. Additional conditions and charges may apply, and our liability for such items may be restricted or excluded.
7.3 If we discover prohibited or unsafe items among your Goods, we may refuse to transport or store them, return them at your cost, or arrange for their safe disposal in accordance with relevant regulations. You will be responsible for any costs, fines, or damages arising from your breach of this clause.
8. Waste and Environmental Regulations
8.1 We are not a waste carrier or disposal service unless explicitly agreed in writing as part of a separate service. You must not treat our services as a means of disposing of household or commercial waste.
8.2 Any request for disposal of unwanted items must be pre-arranged with us. Where we agree to remove items for disposal, we will do so in accordance with relevant waste and environmental regulations and may charge additional fees based on the volume, weight and type of items.
8.3 You must not include hazardous waste, electrical items requiring specialist disposal, or controlled waste with your general Goods unless specifically agreed. If such materials are discovered, we may refuse to handle them and you will be responsible for any costs of safe handling, return or disposal.
8.4 You agree to comply with all applicable environmental and recycling laws in relation to the Goods you ask us to remove or store, and to indemnify us against any claims, penalties or costs arising from your failure to comply with such laws.
9. Storage Terms
9.1 For storage services, we will allocate space for your Goods in our chosen facility. We may store Goods from multiple clients together, but will keep items identifiable and separated as necessary. You do not have exclusive use of any particular space unless explicitly agreed.
9.2 You are responsible for ensuring that stored Goods are adequately insured unless our documentation confirms that insurance is included. We may offer optional insurance cover at additional cost, subject to specific policy terms and exclusions.
9.3 Access to stored Goods is by appointment only and may be subject to reasonable notice periods, identification requirements and handling fees. We may restrict access if your account is in arrears or if there are safety or security concerns.
9.4 If storage charges remain unpaid for a specified period, we may exercise a lien over the Goods, preventing their removal until all outstanding amounts are settled. After giving reasonable notice, we may sell or dispose of Goods to recover unpaid charges and associated costs. Any surplus funds, after deduction of our charges and costs, will be held for you.
10. Liability and Limitations
10.1 We will exercise reasonable skill and care in providing our services. However, our liability for loss or damage to Goods is limited as set out in this section, and you are advised to arrange adequate insurance.
10.2 We are not liable for loss or damage arising from your failure to properly pack Goods, inherent defects or vulnerabilities in Goods, normal wear and tear, atmospheric or environmental conditions, vermin, moths, or gradual deterioration.
10.3 We are not liable for loss or damage resulting from your failure to comply with these Terms and Conditions, including the inclusion of prohibited items, unsafe access, inaccurate information, or insufficient labelling.
10.4 Our liability for any claim relating to loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per item or per consignment, subject to an overall monetary cap, as specified in our quotation or insurance terms. If no specific amount is stated, our liability may be limited to a modest sum that reasonably reflects the charges paid for the service.
10.5 We are not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of data, loss of enjoyment, or loss of opportunity, even if we were advised of the possibility of such loss.
10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
11. Claims and Complaints
11.1 If you believe that your Goods have been lost or damaged, or that our services have not been carried out with reasonable care and skill, you must notify us in writing as soon as reasonably practicable.
11.2 For removal services, visible loss or damage should be noted on any delivery or completion paperwork at the time of delivery where possible. Any subsequent claim should normally be made within a reasonable time after delivery.
11.3 For storage services, you should inspect Goods upon collection or delivery out of storage and report any issues promptly. Delays in reporting may affect our ability to investigate and could limit any compensation.
11.4 We will investigate any properly notified claim and may request photographs, receipts, inventories, and other evidence. You agree to cooperate with any investigation and to mitigate your losses where possible.
12. Data Protection and Privacy
12.1 We may collect and process personal information about you for the purposes of providing our services, administering your account, and complying with legal obligations.
12.2 We will handle your personal data in a lawful and secure manner, and only share it with third parties where necessary for service provision, payment processing, insurance, or where required by law.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non contractual disputes or claims.
14. General Provisions
14.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
14.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will generally apply to that Contract unless a change is required by law or agreed with you.
14.3 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
14.4 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations as reasonably required to deliver the services.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
